FAQ

After you decided on the product to purchase, you may select details such as size, quantity, paper stock/material, font preference and font color (where applicable). Be sure the check out the Features tab for more detail on sizes and material. When selecting a font, please check out our Fonts tab for available fonts. Either enter the chosen font in the in the Desired Font option or leave the option "As Shown" if font in the example is preferred. If Font Color choice is available, you can leave that option "As Shown" if you want the color in the example or enter the color you wish. We will do our best match color chosen. Enter a name, address or personal message in the text or address box provided. The information provided will be copied and pasted directly into the item, unless a special format is noted in the description. If you want all caps then enter all caps. Please double check for spelling errors and proper capitalization. Utilize the Special Notes box to indicate any changes you would like in the design, placement requests or any other special requests. I will always contact you if I have a question or need clarification. A proof for personalized or custom orders will be emailed to the email address on file, so the order can be reviewed again at that time, too. Once you're done, enter the quantity and click Add to Cart.

No. Wording shown in listings are just examples (unless otherwise noted - some designs have specific colors and fonts which make it unique to that design and cannot be changed) Items may be personalized anyway you desire! We try to provide each example with the wording font and color that are preferable, but your personal taste is what matters. We will be happy to change any wording you wish and use any font and colors you prefer. Most of the time, the font colors used coordinate with the colors in the design. You may request such coloring but indicating 'coordinating blue, coordinating pink', etc when submitting the font color details.

Yes. All custom or personalized orders will have an electronic proof emailed to the email address on file within 2 business days. If the proof has not been received after 2 business days, please contact us and we will resend it. Once the proof is received, it is important that it is reviewed carefully for any errors. If there are any errors or would like to make any changes, please let us know. We will be happy to send a new, corrected proof for approval. All proofs must be approved before the order is printed or processed. Only three proofs per item per order.

Orders are processed and printed within 2 business days from the day the proof is approved by the customer (if there is one) or after order has been received and payment cleared. This time frame is for order processing only, transit times will vary depending on the shipping method of the order. If placing an order during the holiday season (Oct-Jan) or during a sale, PLEASE give extra time for the processing/printing time as well as delivery. Extended processing times will be posted on our store main page. Please also allow yourself at least 2-3 weeks before you need to mail invitations, cards, etc.

We may also carry products that need to ship separate from your other items. This will be mentioned in the description of any applicable products, along with the turnaround time for that item.

Orders sent via Flat Rate shipping will be sent out via USPS Fist Class Package with tracking (approx. 3-6 days). If the order needs to arrive sooner, then please consider selecting USPS Priority Mail or Express Mail. Please allow for postal service delays during the holiday season. Be mindful of this when ordering and that the delivery time does not include the proof/processing/printing time. If there are any concerns, please contact us.

For other items that ship separate, please see the item's description for shipping and turnaround time.

We will do everything in our power to get orders processed and into the mail as soon as possible, but we cannot be held responsible for late or missing orders due to delivery errors by the carrier.

If you need an order ASAP, our RUSH service is available for an additional fee for in-house items only. This will provide you with an electronic proof within 1 business day and order processing within 1 business days of proof approval. For purchases where no proof is provided, your order will be processed within 1 business day. Orders received by 12:00 pm PST Monday through Friday are considered placed that day. Be advised that standard delivery times still apply and it is advisable to select Express or Priority Mail for faster delivery. Fee is non refundable.

Of course. All orders are to shipped to a single address which you can specify during checkout. During checkout in the Add Comments About Your Order Section, enter that this is a gift and the desired message.

Certain items may have less font choices because of the size or style of the item. Smaller labels, for example, are limited to less font choices. Certain fonts do not translate very well when printed at a small scale. When selecting smaller sized items, it is always wise to use the least amount of characters as possible. Doing so will ensure a crisper, cleaner result. We are happy to swap out any font we offer for another even if it is not an option in the listing. Just enter what you would like in the special notes section.

Absolutely. We love custom orders. Since custom orders do take time, there is an additional fee and will take time depending on the scope of the work. Feel free to contact us to discuss the project you may have in mind.

It is possible but difficult to ensure the colors on your monitor or in person is the exact same color seen on my monitor or the resulting printed product. Due to the differences between monitors and settings, the colors in the printed product may differ slightly from the colors on the customer's monitor. There are a few ways to ensure a close match. The best way to ensure a color match is to send us the RGB or CMYK color codes, if possible. We will always do our best to match any color to the best of our ability.

Of course! Who doesn't love a good sale? Sign up for our newsletter HERE to get exclusive discounts and deals.

Reward Points are "loyalty points" that are earned for purchasing items in our store. Customers can use Reward Points in leu of currancy to purchase products. Once a transaction is complete, the earned Reward Points will be deposited into the customer's account and will never expire.

Since items are customized to your specifications, returns are not accepted. Proofs are provided for personalized item. For these item, the orders will not be processed until the proof has been approved.. However, orders with errors on our part or has been damaged in shipping will be reprinted at no charge and shipped as quickly as possible. We may request the original order be returned to us and a postage label will be provided.

Any error made by the customer will be reprinted (identical item w/corrections) at a 25% discount. Shipping rates will still apply. An error by the customer includes, but not limited to, any of these following:

• text originally submitted with an error.
• submitted incorrect spelling of a name or address, including punctuation.
• any error overlooked on proof.

No, not at this time. Due to the licensing agreements with our artist, we cannot mass product our products.